Real Customer Service Scary Stories to Tell in the Dark
Whether you’re an auto dealer or an Australian company that sells wallaby bedpans, handling and managing leads is all about good customer service. Want to close more sales? Want to engage customers better? Want to improve your appointment show rate? The answer, as you may have guessed, is to invest (or re-invest) in customer service.
“Wait. Doesn’t everyone know this?”
You’d be surprised at the number of terrible, horrible, no good, very bad customer service tales we’ve heard and even been forced to coach dealers on throughout the years. These are those horror stories—embellished for effect—of bone-chillingly awful lead handling, which your dealership could very well relive if you don’t take our tips and examples of great customer service to heart.
But heed our warning: Strange and scary things are indeed afoot, so venture onward if you dare. (Boo!)